Normal Accidents
Charles Perrow's seminal work on system failures and organizational risk.
Why Read This Book?
Perrow argues some accidents are inevitable in complex, tightly-coupled systems.
Key Takeaways
- Complexity and coupling create inherent risk
- Redundancy can increase rather than decrease risk
- Organizational factors often cause failures
- Some technologies may be inherently unsafe
Who Should Read
Operational risk managers and anyone managing complex systems.